JUMOQ course catalogue
Explore published courses before signing in. Choose a course to see its overview and access options.
Financial Crime
Investigate alerts, resolve sanctions matches and prepare defensible confidential reporting decisions.
Governance
Exercise informed oversight, challenge risk and conduct decisions and track accountable remediation across the institution.
Operational Resilience
Protect people, report disruptions, follow approved continuity arrangements and support controlled recovery and drills.
Workplace Conduct
Manage conflicts, gifts and improper pressure, maintain truthful records and raise genuine concerns through protected channels.
Credit Risk
Detect deterioration, apply the correct classification rules and support controlled provisioning and resolution decisions.
Information Security
Use customer information only for authorised purposes, control sharing and retention, and escalate privacy incidents and requests.
Customer Onboarding
Build an evidence-based customer file, identify natural-person ownership and carry out controlled digital identification.
Customer Protection
Explain products fairly, provide accessible service, handle complaints and guide customers through current redress routes.
Information Security
Recognise social engineering, protect access and information, and respond promptly to suspected incidents.
Digital Lending
Control digital borrower journeys, LSP arrangements, money flows, data use and complaints.
Collections and Recovery
Collect dues respectfully, resolve disputes, control agents and follow lawful repossession procedures.
Foreign Exchange
Validate cross-border purpose, trade evidence, permitted payment routes and monitoring under the applicable effective rules.
