Legal

Refund and Cancellation Policy

Last updated: 23-08-2026

This policy explains how JUMOQ handles requests to cancel a purchase or subscription and requests relating to duplicate, incorrect or unsuccessful charges. Any mandatory rights available under applicable law continue to apply.

Before purchasing

Please review the course description, access period, prerequisites, delivery dates, price, taxes and any product-specific cancellation terms shown at checkout. Those details form part of this policy for that purchase.

Course cancellation requests

You may request cancellation by contacting us promptly and supplying the purchaser's email address and transaction reference. Eligibility is assessed using the terms shown at purchase, whether course or digital materials have been accessed, whether scheduled delivery has begun, any costs already incurred, and applicable law.

Where a refund is not available, we may offer a transfer, account credit or change of cohort when the relevant course permits it. Accepting an alternative is optional unless it was part of the purchase terms.

Subscriptions and renewals

A cancellation stops future renewal charges. Unless the purchase terms or applicable law provide otherwise, access continues until the end of the paid billing period and a partial period is not automatically refundable. Cancellation does not erase amounts already due or activity completed before cancellation.

JUMOQ cancellation or material change

If JUMOQ cancels a paid course and cannot provide a reasonable replacement or rescheduled delivery, we will offer an appropriate refund or credit for the affected service. If a material change prevents you from participating, contact us so that we can assess a transfer, credit or refund.

Duplicate, incorrect and failed charges

Report a duplicate or incorrect charge as soon as possible. We will investigate payment records and correct confirmed errors. A pending or failed payment authorisation may be released by your bank without becoming a completed charge; release times are controlled by the bank or payment provider.

How approved refunds are paid

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider and recipient bank. We will confirm when JUMOQ has instructed the refund, but cannot control the bank's posting time.

Request a cancellation or refund review

Email admin@jumoq.com with the purchaser's name, account email, transaction reference, course or subscription, and the reason for the request. Do not send full payment-card details. We may ask for information needed to verify the purchase and assess the request.