JUMOQ Mandatory · Data Protection

Customer Confidentiality Data Protection and Privacy

Use customer information only for authorised purposes, control sharing and retention, and escalate privacy incidents and requests.

MAND-PRIVACY-B01Basic

Course director: Venkata Subramani Ramachandra

2 hr 20 minFull study estimate

Full study estimate: 2 hr 20 min

Self-paced estimates for one pass through the course. Practical work includes activities, assignments and resource study. Your pace may vary; breaks and repeat attempts are extra. All course and certificate requirements still apply.

Inside this course

Select a topic to see its lessons, videos, practice activities and resources.

Use information for an authorised purpose

LessonUse information for an authorised purpose
VideoVideo — Use information for an authorised purpose
QuizTopic 1 knowledge check
Decision MissionDecision Mission — Unverified relative

Share information through approved channels

LessonShare information through approved channels
VideoVideo — Share information through approved channels
QuizTopic 2 knowledge check
Case QuestCase Quest — Wrong recipient

Retain and dispose of records correctly

LessonRetain and dispose of records correctly
VideoVideo — Retain and dispose of records correctly
QuizTopic 3 knowledge check
Impact SimulatorImpact Simulator — Unnecessary data sharing

Escalate privacy incidents and customer requests

LessonEscalate privacy incidents and customer requests
VideoVideo — Escalate privacy incidents and customer requests
QuizTopic 4 knowledge check
Practice LabPractice Lab — Review and refer three workplace cases

Understand the phased Indian privacy framework

LessonUnderstand the phased Indian privacy framework
VideoVideo — Understand the phased Indian privacy framework
QuizTopic 5 knowledge check
Roleplay StudioRoleplay Studio — Explain the appropriate next step
Downloadable resourceFictional workplace cases and practice workbook
Downloadable resourceDesk checklist for everyday decisions
Downloadable resourcePolicy contacts and refresher guide
AssignmentWorkplace assignment — Apply the process and prepare a handover

Final Assessment

QuizFinal assessment

Certificate

CertificateCertificate of completionUnlocks after every quiz is completed at its required pass mark and all course requirements are complete.

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