JUMOQ Mandatory · Operational Risk & Resilience

Operational Risk, Internal Controls and Incident Management

Identify process risks, test controls, report incidents and maintain critical services through disruption.

MAND-OPRISK-B01Intermediate

Course director: Venkata Subramani Ramachandra

2 hr 15 minFull study estimate

Full study estimate: 2 hr 15 min

Self-paced estimates for one pass through the course. Practical work includes activities, assignments and resource study. Your pace may vary; breaks and repeat attempts are extra. All course and certificate requirements still apply.

Inside this course

Select a topic to see its lessons, videos, practice activities and resources.

Map risks to the service customers rely on

LessonMap risks to the service customers rely on
VideoVideo — Map risks to the service customers rely on
QuizTopic 1 knowledge check
Decision MissionDecision Mission — Shared approval

Design and test controls that work

LessonDesign and test controls that work
VideoVideo — Design and test controls that work
QuizTopic 2 knowledge check
Case QuestCase Quest — Duplicate retry

Manage change before introducing new risk

LessonManage change before introducing new risk
VideoVideo — Manage change before introducing new risk
QuizTopic 3 knowledge check
Impact SimulatorImpact Simulator — Backlog clearance workload

Respond to incidents and preserve reliable evidence

LessonRespond to incidents and preserve reliable evidence
VideoVideo — Respond to incidents and preserve reliable evidence
QuizTopic 4 knowledge check
Practice LabPractice Lab — Review and refer three workplace cases

Build resilience and learn from disruption

LessonBuild resilience and learn from disruption
VideoVideo — Build resilience and learn from disruption
QuizTopic 5 knowledge check
Roleplay StudioRoleplay Studio — Explain the appropriate next step
Downloadable resourceFictional workplace cases and practice workbook
Downloadable resourceDesk checklist for everyday decisions
Downloadable resourcePolicy contacts and refresher guide
AssignmentWorkplace assignment — Apply the process and prepare a handover

Final Assessment

QuizFinal assessment

Certificate

CertificateCertificate of completionUnlocks after every quiz is completed at its required pass mark and all course requirements are complete.

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