JUMOQ Mandatory · Lending & Customer Protection

Responsible Microfinance

Assess household income and debt, explain fair terms and support respectful microfinance servicing and recovery.

MAND-MICRO-B01Intermediate

Course director: Venkata Subramani Ramachandra

2 hr 20 minFull study estimate

Full study estimate: 2 hr 20 min

Self-paced estimates for one pass through the course. Practical work includes activities, assignments and resource study. Your pace may vary; breaks and repeat attempts are extra. All course and certificate requirements still apply.

Inside this course

Select a topic to see its lessons, videos, practice activities and resources.

Identify the household and the qualifying loan

LessonIdentify the household and the qualifying loan
VideoVideo — Identify the household and the qualifying loan
QuizTopic 1 knowledge check
Decision MissionDecision Mission — Seasonal income

Build a realistic household income assessment

LessonBuild a realistic household income assessment
VideoVideo — Build a realistic household income assessment
QuizTopic 2 knowledge check
Case QuestCase Quest — Hidden household instalment

Assess all household repayment obligations

LessonAssess all household repayment obligations
VideoVideo — Assess all household repayment obligations
QuizTopic 3 knowledge check
Impact SimulatorImpact Simulator — Household repayment illustration

Explain pricing and maintain fair servicing

LessonExplain pricing and maintain fair servicing
VideoVideo — Explain pricing and maintain fair servicing
QuizTopic 4 knowledge check
Practice LabPractice Lab — Review and refer three workplace cases

Recover respectfully and protect the household

LessonRecover respectfully and protect the household
VideoVideo — Recover respectfully and protect the household
QuizTopic 5 knowledge check
Roleplay StudioRoleplay Studio — Explain the appropriate next step
Downloadable resourceFictional workplace cases and practice workbook
Downloadable resourceDesk checklist for everyday decisions
Downloadable resourcePolicy contacts and refresher guide
AssignmentWorkplace assignment — Apply the process and prepare a handover

Final Assessment

QuizFinal assessment

Certificate

CertificateCertificate of completionUnlocks after every quiz is completed at its required pass mark and all course requirements are complete.

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