JUMOQ Mandatory · Lending & Customer Protection

Responsible Lending and Fair Practices

Explain loan costs, assess suitability, apply fair charges and communicate clearly throughout the borrower relationship.

MAND-LENDING-B01Intermediate

Course director: Venkata Subramani Ramachandra

2 hr 20 minFull study estimate

Full study estimate: 2 hr 20 min

Self-paced estimates for one pass through the course. Practical work includes activities, assignments and resource study. Your pace may vary; breaks and repeat attempts are extra. All course and certificate requirements still apply.

Inside this course

Select a topic to see its lessons, videos, practice activities and resources.

Assess the request and explain the proposed loan

LessonAssess the request and explain the proposed loan
VideoVideo — Assess the request and explain the proposed loan
QuizTopic 1 knowledge check
Decision MissionDecision Mission — Unexplained fee

Use the Key Facts Statement to show the real cost

LessonUse the Key Facts Statement to show the real cost
VideoVideo — Use the Key Facts Statement to show the real cost
QuizTopic 2 knowledge check
Case QuestCase Quest — Penalty interest

Apply charges and interest fairly

LessonApply charges and interest fairly
VideoVideo — Apply charges and interest fairly
QuizTopic 3 knowledge check
Impact SimulatorImpact Simulator — Fee correction exposure

Communicate resets, prepayment and changes

LessonCommunicate resets, prepayment and changes
VideoVideo — Communicate resets, prepayment and changes
QuizTopic 4 knowledge check
Practice LabPractice Lab — Review and refer three workplace cases

Complete repayment, release and complaint follow-up

LessonComplete repayment, release and complaint follow-up
VideoVideo — Complete repayment, release and complaint follow-up
QuizTopic 5 knowledge check
Roleplay StudioRoleplay Studio — Explain the appropriate next step
Downloadable resourceFictional workplace cases and practice workbook
Downloadable resourceDesk checklist for everyday decisions
Downloadable resourcePolicy contacts and refresher guide
AssignmentWorkplace assignment — Apply the process and prepare a handover

Final Assessment

QuizFinal assessment

Certificate

CertificateCertificate of completionUnlocks after every quiz is completed at its required pass mark and all course requirements are complete.

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