JUMOQ Mandatory · Lending & Customer Protection

Digital Lending and Lending Service Provider Compliance

Control digital borrower journeys, LSP arrangements, money flows, data use and complaints.

MAND-DIGITAL-B01Intermediate

Course director: Venkata Subramani Ramachandra

2 hr 15 minFull study estimate

Full study estimate: 2 hr 15 min

Self-paced estimates for one pass through the course. Practical work includes activities, assignments and resource study. Your pace may vary; breaks and repeat attempts are extra. All course and certificate requirements still apply.

Inside this course

Select a topic to see its lessons, videos, practice activities and resources.

Keep the lender accountable for the digital journey

LessonKeep the lender accountable for the digital journey
VideoVideo — Keep the lender accountable for the digital journey
QuizTopic 1 knowledge check
Decision MissionDecision Mission — Pool-account shortcut

Make digital offers understandable and fair

LessonMake digital offers understandable and fair
VideoVideo — Make digital offers understandable and fair
QuizTopic 2 knowledge check
Case QuestCase Quest — Contact permission

Control disbursement, repayment and exit

LessonControl disbursement, repayment and exit
VideoVideo — Control disbursement, repayment and exit
QuizTopic 3 knowledge check
Impact SimulatorImpact Simulator — Failed-journey review time

Limit data access and preserve borrower control

LessonLimit data access and preserve borrower control
VideoVideo — Limit data access and preserve borrower control
QuizTopic 4 knowledge check
Practice LabPractice Lab — Review and refer three workplace cases

Monitor complaints, reporting and partner risk

LessonMonitor complaints, reporting and partner risk
VideoVideo — Monitor complaints, reporting and partner risk
QuizTopic 5 knowledge check
Roleplay StudioRoleplay Studio — Explain the appropriate next step
Downloadable resourceFictional workplace cases and practice workbook
Downloadable resourceDesk checklist for everyday decisions
Downloadable resourcePolicy contacts and refresher guide
AssignmentWorkplace assignment — Apply the process and prepare a handover

Final Assessment

QuizFinal assessment

Certificate

CertificateCertificate of completionUnlocks after every quiz is completed at its required pass mark and all course requirements are complete.

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